Refund policy

REFUND & RETURNS POLICY

At Forever Magnetic Co., each order is custom-made using your personal photos, making every product unique.

CHANGE OF MIND

Due to the personalised nature of our products, we do not offer refunds, returns, or exchanges for change of mind purchases.

PERSONALISED PRODUCTS

As all products are custom-made to your specifications, we cannot accept returns for:

• Incorrect photos uploaded by the customer
• Customer spelling errors
• Customer-approved designs
• Variations resulting from image quality provided by the customer

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Once assessed, we may offer:
• A replacement product
• A store credit
• A partial or full refund where appropriate

LOST OR DELAYED PARCELS

If your parcel appears lost in transit, please contact us and we will work with Australia Post to investigate the issue.

Forever Magnetic Co. is not responsible for delays caused by postal services, weather events, or circumstances beyond our control.

CONTACT US

For any questions regarding your order, please contact us and we'll be happy to assist.

Forever Magnetic Co.
Made to stick. Kept forever.